Shipping policy
Fast, Reliable Delivery — Right to Your Door.
Waiting for an online order can feel like forever, especially when you're excited about what's coming. At ShopKind, we work hard to get your order picked, packed, and on its way as quickly as possible so you can start enjoying a calmer, more organised home sooner.
Where Do We Ship?
We currently ship worldwide, including the United Kingdom, United States, Canada, Australia, and most of Europe.
If you're unsure whether we ship to your location, feel free to contact us at [your store email here] before placing your order.
How Long Will My Order Take?
We know waiting is the hardest part. Here's what to expect after you place your order:
| Stage | Timeframe |
|---|---|
| Order Processing | 1–3 business days |
| Standard Delivery | 7–15 business days |
| Total Estimated Delivery | 8–18 business days |
Please note: Delivery times are estimates and may vary slightly depending on your location, customs clearance, and carrier availability. During busy periods such as holidays and sales events, processing times may be slightly longer.
Will I Get a Tracking Number?
Yes, absolutely. Once your order has been dispatched, you will receive an email confirmation containing your tracking number and a link to track your parcel in real time.
If you haven't received your tracking information within 5 business days of placing your order, please check your spam/junk folder first, then contact us and we'll look into it immediately.
Is Shipping Free?
Yes we offer free standard shipping on all orders. No hidden fees, no surprise charges at checkout. What you see is what you pay.
What If My Order Is Delayed?
Occasionally, orders may be delayed due to:
- Customs clearance in your country
- Public holidays or peak seasons
- Carrier delays outside our control
If your order hasn't arrived within 20 business days of dispatch, please contact us at [your store email here] and we will investigate and resolve it for you promptly.
What If My Order Arrives Damaged?
We take great care in ensuring your order is packed securely. However, if your item arrives damaged or defective, please:
- Take a clear photo of the damaged item
- Email us at [your store email here] within 7 days of delivery
- Include your order number and photo in the email
We will arrange a replacement or full refund immediately — no hassle, no stress.
Do You Cover Customs & Import Duties?
Some countries may charge customs or import duties on international orders. These charges are determined by your local government and are the responsibility of the buyer. ShopKind is not liable for any additional customs fees incurred.
If you're unsure about customs charges in your country, we recommend checking with your local customs authority before placing your order.
Contact Us
Have a question about your order or delivery?
📧 Email: [your store email here]
🌐 Website: shopkind1.myshopify.com
⏰ Response time: Within 24 hours
ShopKind Simple solutions for a calmer home.